Frequently Asked Questions

Find answers to common questions about Space Visualizer

Space Visualizer is an AI-powered platform designed specifically for real estate professionals. It combines virtual staging, intelligent design recommendations, and property marketing tools to help agents showcase properties in their best light and close deals faster.

Our platform is perfect for:

  • Real estate agents looking to enhance their listings
  • Real estate teams wanting to streamline their marketing
  • Brokerages seeking competitive advantages
  • Property photographers and stagers
  • Anyone involved in real estate marketing

You can start using Space Visualizer immediately after signing up. Our intuitive interface requires no technical expertise, and you can upload your first property photos and begin virtual staging within minutes. We also provide onboarding tutorials to help you make the most of all features.

Yes! We offer a 14-day free trial with full access to all features. No credit card is required to start your trial. This gives you plenty of time to explore the platform and see how it can transform your real estate business.

Absolutely! Space Visualizer supports team accounts with multiple members and role-based permissions. You can create team accounts, invite members via email, manage user roles, and seamlessly switch between personal and team accounts. Team administrators have full control over member access and permissions.

Security is our top priority. We use industry-standard encryption for all data transmission and storage, secure session handling with automatic timeouts, two-factor authentication support, and GDPR-compliant data management. Your images and property information are stored on secure servers with regular backups, and we never share your data with third parties without explicit permission.

We offer flexible pricing plans to suit different needs:

  • Starter Plan: Perfect for individual agents with up to 10 listings per month
  • Professional Plan: Ideal for active agents with unlimited listings
  • Team Plan: Built for real estate teams with collaboration features
  • Enterprise Plan: Custom solutions for large brokerages

Absolutely! You can upgrade or downgrade your plan at any time. When upgrading, you'll have immediate access to new features. When downgrading, the change will take effect at the start of your next billing cycle.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and ACH bank transfers for annual plans. All payments are processed securely through our payment partner, Stripe.

We offer a 30-day money-back guarantee for new customers. If you're not satisfied with Space Visualizer within your first 30 days, we'll provide a full refund, no questions asked.

Our AI-powered virtual staging is simple:

  1. Upload photos of empty or partially furnished rooms
  2. Select a design style (Modern, Traditional, Contemporary, Scandinavian, Industrial, or Bohemian)
  3. Choose which surfaces to stage (floors, walls, ceilings, or all)
  4. Our AI analyzes room geometry and lighting to place furniture realistically
  5. Fine-tune the results with our editing tools
  6. Download high-resolution staged images ready for MLS

Processing typically takes 15-30 seconds per image.

Our Design Advice feature uses AI to analyze your room photos and provide professional interior design recommendations across 9 key categories:

  • Colors & Palette - Wall colors, accent colors, overall harmony
  • Furniture & Layout - Placement, scale, style consistency
  • Lighting - Natural light use, fixture placement, ambiance
  • Decor & Accessories - Artwork, plants, decorative elements
  • Textures & Materials - Fabric choices, surface finishes
  • Space Utilization - Room flow, functional zones
  • Focal Points - Statement pieces, visual anchors
  • Style Cohesion - Overall design consistency
  • Unique Features - Architectural elements to highlight

You'll receive an initial impression, detailed suggestions for each category, priority actions, and a summary with encouragement.

Space Visualizer offers a comprehensive suite of AI-powered visual enhancement tools:

  • Virtual Staging - Add furniture and decor to empty rooms
  • Custom Room Remodeling - Transform rooms based on text descriptions
  • Style Transfer - Apply the aesthetic of any reference image
  • Magic Eraser - Remove unwanted objects seamlessly
  • Surface Reskinning - Change walls, floors, and ceilings virtually
  • Image Upscaling - Enhance resolution up to 4x with AI
  • Manual Photo Editing - Professional editing tools for fine-tuning

Yes! Our AI can generate compelling property descriptions in multiple languages with adjustable creativity levels. The descriptions are SEO-optimized, highlight key features based on your photos and property details, and can be customized to match your brand voice. You can edit and refine them before using.

The Magic Eraser uses AI to intelligently remove unwanted objects:

  1. Select objects using various tools (freehand, rectangle, circle)
  2. Refine your selection with eraser and zoom tools
  3. Click "Apply Magic Eraser" to remove selected items
  4. AI seamlessly fills in the background

Works best on furniture, decor, wall items, and clutter. Processing takes 10-20 seconds.

Surface Reskinning allows you to virtually change the appearance of walls, floors, and ceilings while maintaining room structure. Simply describe what you want (e.g., "dark hardwood floors", "exposed brick wall", "coffered ceiling") and the AI transforms the surface seamlessly. Perfect for showing renovation potential without actual construction.

Our comprehensive lead management system includes:

  • Customizable forms for open houses, virtual tours, and private events
  • Lead database with contact details, notes, and interaction history
  • Search and filter capabilities
  • Lead favorites for VIP contacts
  • Lead-listing association to track property interests
  • Email credentials for customer portal access
  • QR code generation for easy event registration

The Customer Portal is a secure area where your leads and clients can:

  • Access listings you've shared with them
  • View virtually staged property images
  • Explore different design options
  • Save their favorite properties

You control access by sending login credentials to specific leads.

We support all common image formats including:

  • JPEG/JPG (recommended for best performance)
  • PNG (great for high quality)
  • WebP (modern format with excellent compression)
  • HEIC/HEIF (from iPhone cameras)
  • GIF, BMP, TIFF (also supported)

Maximum file size is 5MB per image. For best results, we recommend high-resolution images (at least 2000px on the longest side). You can upload up to 20 images at once.

Creating listings is straightforward:

  1. Click "New Listing" from your dashboard
  2. Enter property details (type, address, price, bedrooms, bathrooms, square footage)
  3. Add a description highlighting key features
  4. Upload images (drag & drop up to 20 at once)
  5. Save to create your listing

You can manage listing status (active/inactive), search by address or city, and bulk upload images anytime. The AI automatically categorizes images by room type.

Yes! We offer integrations with popular real estate platforms including:

  • MoxiWorks integration for property data sync
  • Major MLS systems
  • Popular CRMs (Salesforce, HubSpot, etc.)
  • Marketing platforms
  • Social media scheduling tools

We also provide a RESTful API with JWT authentication for custom integrations. Webhooks are available for real-time updates. Enterprise plans include custom integration support.

Our platform offers multiple mobile options:

  • Responsive Web - Fully optimized for all devices and screen sizes
  • Progressive Web App - Install as an app with offline capabilities
  • Native Apps - iOS and Android apps powered by Hotwire Native technology

You can upload photos directly from your phone's camera roll, manage listings, and access all features on mobile devices.

Space Visualizer works on any modern web browser:

  • Chrome, Firefox, Safari, Edge (latest versions)
  • Stable internet connection for AI processing
  • No software installation required
  • Works on Windows, Mac, Linux, iOS, and Android

For best performance, we recommend using the latest browser version and a broadband internet connection.

Processing times vary by feature:

  • Virtual Staging - 15-30 seconds
  • Design Advice - 10-20 seconds
  • Custom Remodeling - 20-40 seconds
  • Style Transfer - 20-30 seconds
  • Magic Eraser - 10-20 seconds
  • Image Upscaling - 10-15 seconds

Processing happens in the cloud, so your device performance doesn't affect speed.

Yes! Space Visualizer offers extensive customization options:

  • Create custom questions for lead capture forms
  • Design forms for different event types with drag-and-drop
  • Customize email templates for various communications
  • Set up automated email campaigns
  • Configure notification preferences

All customizations are saved to your account and can be reused across listings.

Space Visualizer provides comprehensive analytics:

  • Listing Performance - Views, inquiries, engagement metrics
  • Lead Analytics - Sources, conversion rates, patterns
  • AI Usage Tracking - Monitor feature usage and credits
  • Session Reports - Open house attendance and lead generation
  • Email History - Track all communications with leads

Analytics help you understand what's working and optimize your marketing strategy.

Still have questions?

Our support team is here to help you succeed

Contact Support View Documentation